Not sold on being billed for unwanted travel insurance
Not sold on being billed for unwanted travel insurance
When he received the reservation invoice, there was an additional charge of $198 for travel insurance.
The problem is, we never buy travel insurance, and certainly didn’t intend to in this instance.
Amtrak Vacations reviewed the recording of the reservation and confirmed that he had accepted the insurance.
The company would not provide him with a transcript of the conversation, nor would it refund the charge.
First of all, congratulations on a great vacation choice.
Many travel insurance companies offer what’s called a “free look” period.
[...] if Amtrak Vacations said you ordered the insurance, and it has a recording that proves it, you’re stuck with it, right?
If companies record their customer calls, then you should have a right to hear the recording.
Amtrak Vacations needed to do more than say you’d ordered travel insurance; it needed to prove it.