Rental closed but Expedia won’t find a replacement
Rental closed but Expedia won’t find a replacement
A few months ago, my family and I booked a hotel and flights through Expedia for a trip from Cleveland to St. Lucia.
Earlier this week, I called the hotel to set up a few tours and was told that the property was closed for renovations and that they had notified Expedia almost a month ago.
Each time we call, we get a different agent and supervisor, review the entire history and try — and fail — to find another property.
Expedia should have notified you of the property closure as soon as possible, not waited for you to find out by chance.
Cotton Bay Village was nice enough to furnish you with a copy of the e-mail it sent to Expedia, letting it know about the closure.
When you told Expedia about the closure — which you shouldn’t have had to do — it should have jumped on the problem and fixed it without you having to call back six times.
Oh, and try to stay off the phone.
There’s no way to prove a conversation happened, apart from the notes a representative might take during the call.
Christopher Elliott is the ombudsman for National Geographic Traveler magazine.