Dialpad Introduces AI-Powered Customer Intelligence
This week Dialpad announced the evolution of its “TrueCaaS” strategy, using the phrase “AI-Powered Customer Intelligence.” The company had been using TrueCaaS to describe its single cloud software stack that can deliver Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). One of the primary benefits of a converged platform is […]
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