The unstoppable uptake of online shopping has left retailers scrambling to keep up, says British Retail Consortium boss HELEN DICKINSON
![The unstoppable uptake of online shopping has left retailers scrambling to keep up, says British Retail Consortium boss HELEN DICKINSON](http://i.dailymail.co.uk/i/pix/2015/12/27/21/2F9AD76700000578-0-image-m-3_1451251208047.jpg)
As consumers and retailers continue to adapt to the changing patterns of shopping, the build-up to Christmas was one of the hardest to read in years.