IDG Contributor Network: Why the Facebook chatbots are totally underwhelming
Artificial intelligence is not a term anyone should take lightly. By a strict definition, it means a computer system is able to perform tasks that normally require human intervention.
As companies like HP, Staples, CNN, and Expedia start to roll out Facebook chatbots to help you with mundane tasks, don’t expect anything like Roy Batty from Blade Runner. It’s more like one of those robotic dogs that can perform a limited set of tricks (stand up and sit but not roll over) and are designed not to imitate a human or even replicate a human function but only to steer humans toward online information, making a purchase, or...making a purchase.
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