Travel Troubleshooter: Double charged for single room
Q: The Comfort Inn & Suites Knoxville West is charging me for two rooms, even though I had a reservation for only one room. I need some help getting this sorted out.
I had made the booking through Orbitz. When I checked in, a hotel representative claimed that I had two rooms reserved. I explained that I had a reservation for only one room.
I called Orbitz, and a representative assured me that I had a reservation for only one room. But when I checked my American Express statement, I saw that the hotel had charged me for two.